Copyright © 2025 PLANNER LOVERS NEGOCIOS DIGITAIS LTDA
. All rights reserved.
Rodovia José Carlos Daux, 5500. Sala 211, Bloco Campeche A. CEP 88032-005 Florianópolis - SC
CNPJ 55.073.422/0001-89 . [email protected]
PRIVACY POLICY
The security of your information is very important to us.
At Planner Lovers, your privacy is our top priority. This privacy policy has been carefully crafted to transparently explain how we collect, use, protect, and store your personal information when interacting with our website and services. By using our website, you agree to the terms described below.
1. Collection of Personal Information
When making a purchase on our website, we collect essential information to process your transaction and ensure product delivery. This information includes:
- Full Name
- CPF (Taxpayer Identification Number)
- Postal Code (ZIP Code)
These data are required for issuing your invoice and processing the payment. To achieve this, we work with payment platforms such as Mercado Pago, which use this information to securely complete the transaction. Important: We do not store sensitive information such as credit card details.
2. Use of Personal Information
The information we collect is used exclusively for the following purposes:
- Efficiently process your purchase and payment.
- Send login credentials (username and password) for the members’ area.
- Issue the invoice for your purchase.
- Inform you about the status of your transaction and any relevant updates.
We would like to emphasize that we do not use your data for other purposes, such as selling to third parties or for marketing unrelated to your purchase.
3. Access to Your User Account
After completing your purchase, you will receive an email with login credentials. If you wish to change your password, simply click on “Forgot Your Password?” on the login page and follow the instructions to reset it. This feature is available at any time to ensure the security and convenience of your access.
4. Security of Your Data
We take the security of your information very seriously. We use robust security technologies, such as encryption, to protect your data during transmission. However, we emphasize that we do not store payment information, such as credit card details. This is handled directly by payment service providers, such as Mercado Pago, which comply with strict security standards.
5. Abandoned Carts
If you start a purchase but do not complete it, you may not have been able to finalize the transaction for some reason. In this case, Planner Lovers will send an email reminder, allowing you to complete your order quickly and easily. We aim to ensure the best possible experience for you and monitor such cases to assist in completing your purchase.
6. Data Sharing with Third Parties
We do not sell, rent, or share your personal information with partner companies, except when necessary for processing your purchase, such as with payment platforms (Mercado Pago) and for invoice issuance. These service providers are contracted with the obligation to keep your data protected and used only for the agreed purposes.
7. Data Storage and Retention
The personal data we collect (name, CPF, email, ZIP code) are stored for the time necessary to fulfill tax obligations and deliver your products. After completing the purchase and issuing the invoice, these data are retained for the legally required period and then securely discarded according to our data security policy.
8. User Rights Over Their Data
You have the right to access, correct, update, or delete the information you have provided us at any time. If you wish to modify your data or have any questions about how we handle your information, please contact our support team via email at [email protected]. We are always ready to assist you.
9. Email Communications
At Planner Lovers, we do not engage in spam. We send emails only regarding transactions or purchase-related information, such as login details, order confirmation, or important product details.
Additionally, occasionally, we may send notifications about special promotions or important updates. Whenever we send these emails, you will have a clear and easy option to unsubscribe if you no longer wish to receive such communications.
10. Blocking Emails
If you accidentally block our email sender (such as [email protected]), you may not receive essential information such as your login credentials, updates on your purchase, and transactions.
11. Changes to the Privacy Policy
If you have any questions, comments, or concerns regarding this Privacy Policy or how we handle your data, please contact us via email at [email protected]. Our team is available to clarify any questions.