The Planner Lovers team created this Terms of Use to demonstrate our firm commitment and transparency regarding your rights and how you can use all the information on this site.

1. Acceptance of Terms
By accessing and using this site, you agree to comply with and be legally bound by the terms and conditions outlined below. If you do not agree with any of these terms, do not use this site. Your continued use of the site after any changes to these terms will constitute your acceptance of those changes.

2. Modifications to Terms
We reserve the right to change, modify, or update these terms of use at any time without prior notice. It is the user’s responsibility to regularly review the terms to stay informed about any changes. Modifications will take effect immediately after being posted on the site.

3. Use of the Site
You agree to use this site only for lawful purposes and in a manner that does not infringe upon the rights of third parties or restrict or inhibit the use of the site by any other person. Prohibited activities include, but are not limited to, harassment, sending obscene or offensive content, or disrupting the normal flow of dialogue on the site.

4. Intellectual Property
All content on this site, including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of the site or its content providers and is protected by national and international copyright laws. Unauthorized use of the content may violate copyright, trademark, and other laws. You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from the site without prior written permission from the owner.

5. Privacy
Your privacy is important to us. All information collected on our site is governed by our Privacy Policy. By using the site, you consent to the processing of this information and guarantee that all data provided by you is accurate.

6. Links to Third-Party Sites
Our site may contain links to third-party sites that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. By accessing a third-party site, you do so at your own risk. We encourage you to read the terms and conditions and privacy policies of any third-party site you visit.

7. Limitation of Liability
Under no circumstances shall we be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use this site, including but not limited to, reliance on any information obtained from the site, resulting in errors, omissions, interruptions, deletions of files or emails, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not caused by force majeure, communication failure, theft, destruction, or unauthorized access to the site’s records, programs, or services. You specifically acknowledge that we are not responsible for defamatory, offensive, or illegal conduct of other users or third parties, and that the risk of harm or damage resulting from the foregoing is entirely with you.

8. Products and Services
Our site offers digital products such as eBooks, digital files in various formats, and courses.

For the use of certain products, such as planners, digital notebooks, and other products offered on our site, it is necessary to use a specific app. Within our members area, we recommend certain apps, some of which are free and others paid. The choice and acquisition of the app for product use is the responsibility of the user.

We reserve the right to modify or discontinue any product or service at any time without notice. We will not be liable to you or any third party for any modifications, price changes, suspensions, or discontinuation of any product or service.

9. Support and Assistance
Our site offers a contact option for support within the members area. This is our official channel for providing exclusive support to customers.

We also offer support via online chat on our site to clarify doubts about making a purchase and resolving issues related to new customers, such as difficulties accessing the members area.

Both support channels are available Monday through Friday, from 9 AM to 5 PM.

Our support is limited to potential faults and specific product errors. Due to the variety of devices and apps where our products are used, we aim to provide as much guidance as possible, but we are not responsible for third-party apps’ usage or errors. It is the user’s responsibility to check how to use the product for their specific device.

Within the members area, we provide videos with tips and important information about our products to help our clients take the first steps in using their planner and digital notebook.

10. Refund Policy
The nature of digital products is clear: they are intangible goods, which makes it impossible to control their return to ensure the product has been fully removed and will not be used again by the user.

After gaining access to the platform and receiving login details, the user gains access to all available digital products, including planners and other content. Because of this, and due to the nature of digital products, it is no longer possible to cancel the purchase.

To ensure the best experience for the customer, we offer a free trial version so the product can be tested before purchase. The free version of the product can be requested via our email support@plannerlovers.com

On our sales pages, we clearly state that after downloading or accessing the digital product, the purchase can no longer be canceled.

We offer explanatory videos, tutorials, and exclusive support within the members area, where customers can address any questions regarding the use of the products.

11. Indemnification
You agree to indemnify, defend, and hold harmless the site and its affiliates, directors, employees, and agents from any claims, liabilities, damages, and expenses (including legal fees) arising from your use of the site or your violation of these terms. This indemnity obligation will survive these Terms of Use and your use of the site.

12. Applicable Law
These terms of use will be governed and interpreted in accordance with the laws of Brazil, without regard to conflict of laws principles. You agree that any dispute arising from or related to the use of this site will be resolved in the state or federal courts located in the Municipality of Vitória, Espírito Santo, Brazil.

13. General Provisions
If any provision of these terms of use is deemed invalid or unenforceable by any court of competent jurisdiction, the remaining provisions will remain in full force and effect. No waiver of any term of these terms of use will be deemed a further or continuing waiver of such term or any other term.

14. Contact
If you have any questions about these terms of use, please contact us at suporte@plannerlovers.com.